Terms of Service

Architected Intelligence Platform
Effective Date: March 14, 2026
Last Updated: March 14, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between your organization ("Customer," "you," or "your") and Architected Intelligence ("Company," "we," "us," or "our") governing your access to and use of the Architected Intelligence Platform (the "Platform"). The Platform is a hosted software product — each customer receives a dedicated instance hosted and managed by Architected Intelligence.

By accessing or using the Platform, you confirm that you have the authority to bind your organization to these Terms and that you agree to be bound by them.

1. Definitions

• "Authorized Users" means individuals within your organization who are authorized to access the Platform under your subscription.
• "Customer Data" means any data, content, or information that you or your Authorized Users upload, transmit, or process through the Platform, including data retrieved from Connected Services.
• "Connected Services" means third-party services (such as Google Gmail, Google Drive, Google Calendar, Microsoft Outlook, Microsoft Calendar, or others) that you connect to the Platform via OAuth or other authentication mechanisms.
• "Automations" means the workflows, jobs, and automated processes you create, configure, and run on the Platform.
• "Subscription" means the paid plan under which you access the Platform, as specified in your order or subscription agreement.

2. Access and Use

2.1 License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use your dedicated Platform instance during your Subscription term for your organization's internal business purposes.

2.2 Authorized Users

You may permit your Authorized Users to access the Platform under your account. You are responsible for all activity under your account, including the actions of your Authorized Users. You must ensure that each Authorized User complies with these Terms.

2.3 Acceptable Use

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable law or regulation.
• Transmit or process data that you do not have the lawful right to collect, use, or process.
• Attempt to gain unauthorized access to the Platform, other accounts, or any systems or networks connected to the Platform.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Platform.
• Resell, sublicense, or make the Platform available to third parties outside your organization without our prior written consent.
• Use the Platform to send unsolicited communications (spam) or in any manner that violates anti-spam legislation, including Canada's Anti-Spam Legislation (CASL). Where your Automations send commercial electronic messages (e.g., via Gmail), you are solely responsible for ensuring CASL compliance, including obtaining express or implied consent, identifying the sender, and providing a functioning unsubscribe mechanism.
• Use the Platform in a manner that interferes with or disrupts the integrity or performance of the Platform or its infrastructure.
• Circumvent or disable any security or access control features of the Platform.
• Use the Platform to develop a competing product or service.

2.4 Usage Limits

Your use of the Platform is subject to the usage limits of your Subscription plan (e.g., number of Authorized Users, automation runs, AI token budgets, storage). If you exceed your plan limits, we may throttle or suspend access until the next billing period or until you upgrade your plan.

3. Customer Data

3.1 Ownership

You retain all rights, title, and interest in your Customer Data. We do not claim ownership of any Customer Data.

3.2 License to Process

You grant us a limited license to host, store, transmit, and process your Customer Data solely as necessary to provide the Platform and perform our obligations under these Terms. This license terminates when your Customer Data is deleted from the Platform.

3.3 Customer Responsibilities

You are solely responsible for:

• The content and legality of your Customer Data.
• Ensuring that your use of the Platform, including any Automations you create, complies with all applicable laws, including privacy legislation (such as PIPEDA, provincial privacy acts, and CASL) and any terms of service of Connected Services.
• Obtaining all necessary consents and authorizations before processing personal information through the Platform.
• Maintaining appropriate backups of your Customer Data. While we implement reasonable data protection measures, you acknowledge that you are responsible for maintaining independent backups.

3.4 Data Deletion

Upon termination of your Subscription, we will retain your Customer Data for 90 days to allow for export. After this period, we will delete your Customer Data from our active systems. Residual copies in backups will be deleted in accordance with our backup rotation schedule, not to exceed 180 days.

4. Connected Services and OAuth

4.1 Third-Party Services

The Platform allows you to connect third-party services via OAuth and other authentication mechanisms. Your use of Connected Services is subject to your separate agreements with those providers.

4.2 Google API Services

If you connect Google services (Gmail, Drive, Calendar), your use is subject to the Google API Services Terms of Service. Our access to and use of Google user data is governed by our Privacy Policy, which complies with the Google API Services User Data Policy, including the Limited Use requirements.

4.3 Microsoft Services

If you connect Microsoft services (Outlook, Calendar), your use is subject to the Microsoft APIs Terms of Use. Our access to and use of Microsoft user data is governed by our Privacy Policy, which complies with Microsoft's data handling requirements.

4.4 Authorization and Revocation

You authorize the Platform to access your Connected Services on your behalf, within the scope of permissions you grant during the OAuth consent flow. You may revoke access to any Connected Service at any time through the Platform's settings or through the Connected Service's account settings. Revocation may disable Automations that depend on the disconnected service.

4.5 No Liability for Connected Services

We are not responsible for the availability, accuracy, or functionality of Connected Services. Changes to third-party APIs, rate limits, or terms of service may affect the functionality of your Automations.

5. AI Services

5.1 AI-Powered Features

The Platform may include features powered by artificial intelligence models provided by third parties such as OpenAI, Anthropic, and Groq. AI outputs are generated programmatically and may not always be accurate or complete. You are responsible for reviewing and validating AI outputs before relying on them.

5.2 AI Usage, Budgets, and API Keys

AI features may be subject to usage budgets as part of your Subscription. We route AI requests through our internal AI service, which manages provider selection, token tracking, and cost controls. We do not guarantee the availability of any specific AI model or provider.

You may optionally provide your own AI provider API keys. When you do, AI requests are made using your credentials and are subject to your direct agreement with that provider. Your API keys are encrypted at rest and used solely to execute automations on your behalf.

5.3 Third-Party AI Provider Terms

Your use of AI features is subject to the terms and policies of the underlying AI provider. Content you submit through automations (prompts, documents, data) is transmitted to these providers for processing. You are responsible for ensuring that any data you process through AI features complies with applicable laws and the relevant provider's acceptable use policies.

5.4 No Guarantee of AI Accuracy

We do not warrant that AI-generated outputs will be accurate, complete, or fit for any particular purpose. You acknowledge that AI outputs should be treated as suggestions and that you bear sole responsibility for decisions made based on those outputs.

6. Hosting and Infrastructure

6.1 Dedicated Instances

We host and manage a dedicated Platform instance for each customer. Your data is logically and physically separated from other customers.

6.2 Infrastructure Responsibilities

We are responsible for server provisioning, maintenance, security patching, backups, and uptime of your Platform instance. We will use commercially reasonable efforts to maintain Platform availability, and will notify you in advance of scheduled maintenance where practicable.

6.3 Data Location

Platform instances are hosted on servers located in Canada or the United States. Your instance location will be specified in your Subscription order. If data residency is a requirement for your organization, please discuss hosting location preferences with us prior to provisioning.

7. Fees and Payment

7.1 Subscription Fees

You agree to pay the fees specified in your Subscription plan. Fees are billed in advance on a monthly or annual basis, as selected at the time of purchase.

7.2 Taxes

All fees are exclusive of applicable taxes. You are responsible for all sales, use, GST/HST, and other taxes imposed by any jurisdiction on the transactions under these Terms.

7.3 Price Changes

We may change our fees upon 30 days' prior written notice. Fee changes take effect at the start of your next billing cycle following the notice period.

7.4 Late Payment and Suspension

If payment is overdue by more than 15 days, we may suspend your access to the Platform after providing written notice. Suspension does not relieve you of your payment obligations. We will restore access promptly upon receipt of all outstanding amounts.

8. Intellectual Property

8.1 Platform Ownership

The Platform, including all software, designs, documentation, and related intellectual property, is and remains the exclusive property of Architected Intelligence. These Terms do not grant you any rights to our intellectual property except the limited license in Section 2.1.

8.2 Feedback

If you provide suggestions, ideas, or feedback about the Platform ("Feedback"), you grant us a perpetual, irrevocable, royalty-free license to use that Feedback for any purpose without obligation to you.

8.3 Automations

Automation configurations you create on the Platform are your intellectual property. However, we retain ownership of the underlying Platform infrastructure, job framework, and automation engine that powers those configurations.

9. Confidentiality

Each party agrees to treat as confidential any non-public information disclosed by the other party in connection with these Terms ("Confidential Information"). Neither party will disclose the other's Confidential Information to any third party except as necessary to perform its obligations under these Terms, and only to individuals bound by confidentiality obligations at least as protective as those in this section.

Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed without reference to the disclosing party's Confidential Information; or (d) is required to be disclosed by law.

10. Warranties and Disclaimers

10.1 Our Warranties

We warrant that:

• The Platform will perform materially in accordance with its documentation during your Subscription term.
• We will provide the Platform with reasonable care and skill.
• We will comply with all applicable laws in providing the Platform.

10.2 Disclaimers

EXCEPT AS EXPRESSLY SET OUT IN SECTION 10.1, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED. WE DO NOT WARRANT THE RESULTS OBTAINABLE FROM THE USE OF THE PLATFORM, INCLUDING ANY AI-GENERATED OUTPUTS.

11. Limitation of Liability

11.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES ARISING OUT OF OR RELATED TO THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY.

11.2 Liability Cap

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11.3 Exceptions

Nothing in this section limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) breach of confidentiality obligations; or (d) any liability that cannot be excluded or limited under applicable law.

12. Indemnification

12.1 Your Indemnification

You agree to indemnify, defend, and hold harmless Architected Intelligence and its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; (c) your Customer Data; (d) your violation of any applicable law; or (e) your Automations and their effects on Connected Services or third parties.

12.2 Our Indemnification

We will indemnify, defend, and hold you harmless from any third-party claims alleging that the Platform (excluding Customer Data and Connected Services) infringes a Canadian intellectual property right, provided that you promptly notify us and give us reasonable control of the defense.

13. Term and Termination

13.1 Term

These Terms commence when you first access the Platform and continue for the duration of your Subscription, unless terminated earlier in accordance with this section.

13.2 Termination for Convenience

Either party may terminate these Terms at the end of the then-current billing period by providing written notice at least 30 days prior.

13.3 Termination for Cause

Either party may terminate these Terms immediately upon written notice if the other party: (a) materially breaches these Terms and fails to cure such breach within 30 days of receiving written notice; or (b) becomes insolvent, files for bankruptcy, or ceases operations.

13.4 Effect of Termination

Upon termination: (a) your license to use the Platform terminates immediately; (b) you must cease all use of the Platform; (c) we will make your Customer Data available for export for 90 days; (d) any outstanding fees become immediately due and payable; (e) we will decommission your dedicated Platform instance after the data export period; and (f) sections that by their nature should survive termination will survive (including Sections 3.1, 8, 9, 10.2, 11, 12, 14, and 15).

13.5 Refunds

If we terminate for convenience or without cause, we will provide a pro-rata refund of prepaid fees for the unused portion of the Subscription. No refund is provided for termination for cause due to your breach.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

14.2 Jurisdiction

The parties submit to the exclusive jurisdiction of the courts of the Province of Ontario for the resolution of any disputes arising under these Terms.

14.3 Informal Resolution

Before initiating any formal legal proceedings, the parties agree to attempt in good faith to resolve any dispute through informal negotiation for a period of at least 30 days.

15. General Provisions

15.1 Entire Agreement

These Terms, together with any applicable Subscription order and our Privacy Policy, constitute the entire agreement between the parties regarding the subject matter hereof and supersede all prior agreements and understandings.

15.2 Amendments

We may update these Terms from time to time. We will provide at least 30 days' notice of material changes. Your continued use of the Platform after the effective date of the updated Terms constitutes acceptance.

15.3 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

15.4 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15.5 Waiver

No failure or delay by either party in exercising any right under these Terms will constitute a waiver of that right.

15.6 Force Majeure

Neither party will be liable for delays or failures in performance resulting from causes beyond its reasonable control, including natural disasters, war, terrorism, pandemic, labour disputes, government actions, or failures of third-party services or infrastructure.

15.7 Notices

All notices under these Terms must be in writing and sent by email to the addresses on file. Notices to us should be sent to [email protected].

15.8 Language

The parties confirm their express wish that these Terms and all related documents be drafted in English. Les parties confirment leur volonté expresse que les présentes conditions et tous les documents connexes soient rédigés en anglais.

16. Contact Us

If you have questions about these Terms, please contact:

Architected Intelligence
31 Naples Blvd, Hamilton, ON L9B 2J3
Ontario, Canada
Email: [email protected]

These Terms of Service were last reviewed on March 14, 2026.